Thursday, December 13, 2012

10 minutes to closing

At 10 minutes until closing (9:50) the last thing in the world that you want to see is a group of 20 walk in the door and sit down. The kitchen gets mad because even though they are supposed to close everything down at 10, a party like that may take time to get orders in and so they have to keep everything open. Now imagine that party of 20 and you are slowly watching more and more people trickle in until its about 40. welcome to my night. Probably one of the most obnoxious things you could ever do.

Don't come in right as we close it's frustrating for us, it's frustrating to the kitchen and honestly you probably won't get the best service. It's not that we have issues with you specifically. Managers are always on our case to get what we need to done and get off the clock. The kitchen is the same way, but they can't clean the kitchen until all the food is done. So it's irritating for everyone involved.

Anyways party of 40, 10 minutes before closing. Frustrating yes, overwhelming yes. You see it and you just don't know what's going to happen. Some groups are whiney and need every little thing and get irritated when you can't come through. Tonight's group was amazingly easy and appreciative. They listened as I introduced myself, were willing to work with me to help make splitting the checks easier and were very polite . They were ready to get orders in and were patient with us. And they left good tips. Honestly when things go smoothly like that I don't mind so much that you came in so late.

Basically remember, if you come in 10 minutes before closing, be patient and polite with us and leave us a good tip and we really won't mind so much.

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